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This page covers every money operation your g63 com account supports — from funding your wallet to sending a withdrawal back to your e-wallet or bank. The local payment methods available here are GCash, Maya, GrabPay, and Bank Transfer, all of which you manage directly inside your account dashboard after you log in.
Your g63 com account is set up around the e-wallets and banking channels that Philippines members already use day to day. When you open the Deposit or Withdraw screen, each method listed below appears as a selectable option with its own set of fields.
Link your GCash number in the payment section of your account. When depositing, select GCash, enter the amount and confirm through your GCash app. The credited amount appears in your account wallet once the transfer clears on the GCash side.
Maya deposits and withdrawals work through the Maya wallet tied to your registered mobile number. Select Maya in the cashier screen, enter your amount, and follow the confirmation prompt in your Maya app to complete the transaction.
GrabPay is available as a deposit channel for accounts where the wallet is verified. Open the deposit screen, choose GrabPay, enter the amount, and authorise the payment inside GrabPay. The balance moves to your account wallet after authorisation.
For Bank Transfer, the cashier screen displays the receiving account details and a unique reference number. Use that reference when you send the transfer from your online banking app so the payment is matched automatically to your account record.
Every deposit and withdrawal you make generates two records — one on the payment side (your GCash, Maya or bank statement) and one inside your g63 com account history. If the amounts match but your account balance has not updated, the reference number is the link that connects both records.
Every transaction generates a unique reference number visible on both your wallet confirmation and inside your account Transaction History. Always note this number before closing your wallet app — it is the fastest way for support to locate and confirm a specific transaction on your account.
Your account Transaction History displays a status label — Pending, Processing or Completed — against each entry. A Pending status means the payment has been received and is being matched. Completed means the amount has settled and is reflected in your account wallet balance.
The Transaction History log under your account dashboard stores every deposit and withdrawal entry with its date, method, amount and status. You can filter by date or transaction type to locate a specific entry without scrolling through unrelated records.
Save the wallet app confirmation screen or bank transfer receipt until the account history shows the transaction as Completed. If you contact support, share the reference number and that screenshot together — this is the combination that allows the team to locate and resolve the record promptly.
Account and transaction security at g63 com works across several layers that you can verify directly. The domain you log in from should always match g63 com — bookmark it so you are not redirected to a copied page. Identity and wallet verification are required before a withdrawal is processed, which means the payout channel is confirmed as yours before any funds move.
Before entering your account credentials, confirm the address bar shows g63 com. Bookmarking the correct domain on your phone prevents you from landing on a misspelled or copied page that looks like the real account login screen but is not.
Account verification confirms that the name on your account matches the identity documents you submit. This step is required before your first withdrawal is processed and protects your balance from being redirected to an unverified channel.
When you add GCash, Maya, GrabPay or a bank account as a payout channel, the wallet or account must be registered in your own name. This ownership check is what allows withdrawals to be sent to that channel without additional confirmation each time.
The Help link inside your account connects you to the support team. If a transaction does not settle as expected, or if you notice unfamiliar activity on your account, open a support request immediately — include your transaction reference number and the relevant screenshot for the fastest response.
Putting money into your g63 com account takes a few steps inside the account menu — there is no separate app or external form to fill in. Open the Deposit screen from your account dashboard, then pick the payment channel that matches your wallet: GCash, Maya, GrabPay, or Bank Transfer.
Log in to your g63 com account and locate the Deposit option in your account menu. The deposit screen lists every available payment channel alongside the amount fields and any channel-specific instructions shown at that time.
Choose GCash, Maya, GrabPay or Bank Transfer depending on which wallet or bank you want to fund from. The screen adjusts to show only the fields relevant to that channel — no extra steps for methods you are not using.
Type in the amount within the limits displayed on screen, then tap Confirm. For Bank Transfer, note the reference number shown before you leave the screen. For e-wallets, the authorisation prompt will open in your GCash, Maya or GrabPay app.
After authorisation on the wallet side, the deposited amount appears in your account wallet balance and is logged in Transaction History. If the balance does not update after the wallet confirmation, check the status label in your Transaction History before contacting support.
When you are ready to move money from your g63 com wallet back to your GCash, Maya, GrabPay or bank account, the Withdraw screen in your account menu is where the request starts. Before your first withdrawal can be processed, account verification must be complete — you will see a prompt inside the Withdraw screen if there are outstanding verification steps.
Find the Withdraw option in your account menu. If account verification is not yet complete, the screen shows what steps remain. Complete those first — they are a one-time requirement that protects your payout channel.
Select the verified channel you want the funds sent to — GCash, Maya, GrabPay or your registered bank account. Only channels you have previously verified and added to your account appear as available options on this screen.
Enter the withdrawal amount within the limits displayed, then submit the request. A confirmation entry appears immediately in your Transaction History with an initial status label so you can track it from that point forward.
Watch the status label on the withdrawal entry in your Transaction History — it moves from Pending to Processing and then to Completed once funds have been sent to your wallet or bank. If it stays Pending unexpectedly, open a support request with the transaction reference number.
Account verification at g63 com confirms that your account belongs to you — and that the GCash, Maya, GrabPay or bank account you use for withdrawals is registered in the same name. This is a security measure we require before processing your first payout. Head to Account Settings and look for the Verification section; the fields there tell you exactly which documents to upload.
Go to Account Settings after logging in and open the Verification section. The fields and document requirements shown there are specific to your account status — follow the instructions displayed rather than assumptions about what is needed.
A clear photo or scan of a valid government-issued ID is required. The name on the ID must match your registered account name exactly. Blurry images or mismatched names are the most common reasons a submission needs to be resubmitted.
After submitting your documents, the Verification section in Account Settings shows the current review status. You will receive an in-account notification when the review is complete. Do not submit duplicate documents while a review is in progress.
Once verification is approved, your registered GCash, Maya, GrabPay or bank channel is active as a withdrawal option. This is a one-time process — future withdrawals to the same verified channels do not require you to re-upload documents.
These are the questions we hear most often about deposits, withdrawals and account verification on g63 com. If your question is not covered here, the Help link inside your account connects you to the support team directly.
Your g63 com account supports GCash, Maya, GrabPay and Bank Transfer for deposits. Each channel appears as a selectable option in the Deposit screen after you log in. The fields and limits for each method are displayed on that screen before you confirm.
Check your Transaction History for the deposit entry and note the status label. If it shows Pending or Processing, the transfer is still being matched on our side. If your GCash confirmation shows the amount left your wallet but the status stays Pending, contact support with the GCash reference number and a screenshot.
Yes — account verification is required before your first withdrawal is processed. Open Account Settings and complete the Verification section by uploading a valid government ID. Once approved, your registered payout channels are available for withdrawals without repeating the process.
Withdrawals are sent only to verified channels registered in your account name. If you want to add a different GCash number as a payout channel, update it in Account Settings and complete any ownership verification steps shown there before submitting a withdrawal request.
Open your Transaction History, locate the withdrawal entry and copy the reference number. Then contact support through the Help link in your account and share that reference number along with a screenshot of the pending entry. This combination lets the team locate and review the specific transaction quickly.
The minimum and maximum amounts for each channel are displayed directly on the Deposit and Withdraw screens in your account. These figures can vary by payment method, so check the screen for the channel you plan to use before entering an amount to avoid a declined transaction.